1. Who we are

This website and the services provided through it are operated by Product Innovation Consulting Ltd, registered in England & Wales (Company No. 15815378), trading as Keys to Impact.

By using our website or purchasing our programmes, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

Part A – Website use

2. Website content

• All text, graphics, images, videos, and resources on this site are the property of Keys to Impact unless otherwise stated.
• You may view, download, and print content for personal use only.
• You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
  
  

3. No reliance on information

The content on this website is provided for general educational and informational purposes only. It does not constitute legal, medical, financial, or psychological advice.

4. Links to other websites

Our site may contain links to third-party websites (e.g., Kajabi course pages, Substack, Slack). We are not responsible for the content, policies, or practices of those websites.

5. Accounts and security

If you create an account on our learning platforms (e.g., Kajabi, Slack):

• You are responsible for keeping your login details confidential.
• You must not share your account with others.
• We may suspend or cancel accounts that breach these terms.
  
  

Part B – Coaching & training services

6. Services we provide

We offer online and in-person coaching, courses, and training programmes, including but not limited to:

• The Team Impact Programme
• The 30-Day Assertiveness Challenge
• Bespoke workshops, coaching, and organisational training
  

7. Payment terms

• Individuals (B2C): Payment is normally required in full before access is granted, unless otherwise stated.
• Corporate (B2B): Clients may be invoiced either before or after delivery, as agreed in the proposal or contract. Invoices are payable within 30 days unless otherwise stated.
• We reserve the right to charge interest on overdue invoices in line with the UK Late Payment of Commercial Debts (Interest) Act 1998.
  

8. Cancellations, refunds & guarantees

• UK & EU clients (B2C): You have a statutory 14-day “cooling-off” period for online purchases. If you access digital content during this period, you agree to waive this right.
• US and other international clients (B2C): Refunds are only available where specifically stated in the programme description at the time of purchase.
• Programme-specific guarantees: Some programmes may include additional guarantees (e.g., “money-back if you complete all activities but do not achieve results” or “free retake of the programme”). Where applicable, these guarantees will be clearly stated on the programme sales page or enrolment materials. If no such guarantee is stated, only the standard refund terms above apply.
• Corporate clients (B2B): Cancellation and refund terms are as set out in your proposal or contract. 

9. Access & use of materials

• Course materials are for your personal use only and must not be shared, copied, or resold.
• Access rights may be time-limited (e.g., 30 days) or lifetime, depending on the programme, and will be stated at the time of purchase.

10. Client responsibilities

• Maintain a stable internet connection for online sessions.
• Participate respectfully in communities (e.g., Slack groups).
• Not record or redistribute sessions without written consent.

11. Disclaimers

• Our services are educational only and not a substitute for medical, psychological, legal, or financial advice.
• We do not guarantee specific results; success depends on individual effort and circumstances.

12. Limitation of liability

• We are not liable for any indirect, incidental, or consequential damages.
• Nothing in these terms excludes liability where it cannot be excluded under UK law (e.g., death or injury caused by negligence).

Part C – General

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales. If you are purchasing from outside the UK, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with the “Last updated” date.

15. Contact us

If you have any questions about these Terms, please contact:

Email: [email protected]
Post: 20‑22 Venture West, Greenham Business Park, Newbury, RG19 6HX, UK